Certified Agile Service Manager

Certified Agile Service Manager (CASM) certification is a recognized credential that emphasizes the integration of Agile principles into service management practices. It equips professionals with the knowledge and skills to enhance the delivery of IT services by applying Agile methodologies. This certification is ideal for IT service managers, practitioners, and anyone involved in service delivery who wants to leverage Agile approaches to improve service quality, efficiency, and customer satisfaction.

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Key Features of Certified Agile Service Manager


Experienced Trainer

Learn technology with a experienced professional who have expertise in their particular technology.


Doubt Resolution

We are providing training based on practical oriented approach which aims to clear all doubts by giving more practice while learning


Job Oriented Training

We are providing job oriented course training which focuses on the knowledge and skills required for the job.


Flexible Timings

We believe that everyone should get the opportunity to learn their desired course. So we provide flexibility timings.


Live Project

In live project to Known what, why and how of any application build in that technology.


Lifetime Access

We offer lifetime access to our learning system which make trainees to gain all the knowledge and skills required for the job.

Agile Service Manager Course Syllabus

Introduction to Agile Service Management

Agile concepts and principles

Introduction to Agile Service Management

Benefits of integrating Agile and ITSM

Agile frameworks and methodologies overview

Agile roles and responsibilities

Agile Service Management Principles

Agile mindset and culture

Agile practices and techniques

Value-driven delivery in Agile

Improving collaboration and communication

Continuous improvement in Agile

Agile Service Management Practices

Agile service design and delivery

User stories and backlog refinement

Agile change management

Agile incident management

Agile problem management

Agile Process Design

Designing Agile processes

Mapping ITSM processes to Agile practices

Creating Agile workflows

Agile process automation

Measurement and metrics in Agile

Agile Roles and Responsibilities

Agile service owner and product owner roles

Agile service manager role

Agile team roles and responsibilities

Collaboration across Agile roles

Transitioning to Agile roles

Agile Service Improvement

Feedback loops in Agile

Retrospectives and continuous improvement

Adapting services based on feedback

Managing technical debt in Agile

Balancing innovation and stability

Agile Service and Value Streams

Mapping value streams in Agile

Value stream optimization

End-to-end Agile service delivery

Agile and DevOps integration

Managing dependencies in Agile

Agile Service Management Tools

Selecting Agile tools and technologies

Tool support for Agile processes

Visualizing work and progress

Collaboration and communication tools

Automation and reporting in Agile

Agile Service Management Adoption

Creating an Agile transformation strategy

Building an Agile culture

Leadership support and engagement

Overcoming resistance to change

Measuring the success of Agile adoption

Agile Service Management Challenges

Common challenges in Agile service delivery

Addressing complexity in Agile projects

Dealing with uncertainty and ambiguity

Managing conflicting priorities in Agile

Mitigating risks in Agile

Case Studies and Practical Examples

Real-world case studies of Agile Service Management

Applying Agile concepts in different industries

Lessons learned and best practices

Successful Agile transformations

Adapting Agile practices to specific contexts

Exam Preparation and Certification

Overview of the CASM certification exam

Sample questions and practice tests

Test-taking strategies and tips

Preparing for a successful exam experience

Maintaining Agile knowledge and skills

Upcoming Agile Service Manager Training Batches

Weekdays(Monday to Friday)
Class Duration: One Hour
Weekend(Saturday & Sunday)
Class Duration: Three Hours

Get Your Certification

At LearnSoft.org, our certification program is recognized and endorsed by numerous global companies spanning the entire globe. Our program includes both theoretical and practical sessions, ensuring comprehensive and practical learning experiences.

At LearnSoft.org, we understand that a solid education is the foundation for professional success. That's why we prioritize practical and theoretical learning experiences, providing our students with the tools they need to excel in their chosen careers.

If you're looking to enhance your professional qualifications and improve your career prospects, LearnSoft.org's certification program is the ideal choice. Our program is globally recognized and respected, offering unparalleled opportunities for growth and development.

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Our Students are employed by leading Top MNC Company

At Learnsoft.org, our track record speaks for itself. Our students consistently secure positions in some of the world's leading multinational corporations (MNCs).



Don't just take our word for it. Hear what our students have to say about their experiences at learnsoft.org. Their success stories are a testament to the quality of education we provide.

Jaaeic Sseak
AWS DevOps
I had completed AWS course.I learn lot of new knowledge not only for AWS but also other from Ghani Sir.Thank for excellent training given by you
Institute environment is very well and Trainer knowledge is excellent and with this course i got useful knowledge.
Umar Farook
Provided in depth knowledge about the topics.Shown most of the topics practically which help in visualizing the topic.Providing training video is a plus

FAQ's For Agile Service Manager Course

The exam covers Agile principles and practices, Agile frameworks, Agile service management concepts, value stream mapping, customer-centric approaches, and collaboration and communication strategies.
CASM certification can lead to roles such as Agile Service Manager, IT Service Manager, ITSM Consultant, Agile Coach, and roles involving IT process improvement.
Organizations benefit from CASM-certified professionals who can improve IT service delivery, enhance collaboration between teams, and align IT processes with Agile practices for quicker response to customer needs.
Yes, the courses on Learnsoft.org are taught by experienced professionals who are experts in their respective fields.
Yes, the Agile Service Manager course offered by Learnsoft.org includes hands-on labs, which provide students with ample opportunity to put their newfound knowledge into practice.
Yes, the Agile Service Manager course is designed to be accessible to people of all skill levels, including beginners.
The length of the Agile Service Manager course will depend on the provider, but it may range from a 40hrs t0 45hrs.
Yes, Learnsoft.org is accessible from anywhere with an internet connection, making it easy to learn from anywhere, at any time.
Yes, upon completion of a course on Learnsoft.org, students will receive a certificate of completion that can be added to their professional portfolio or resume.
Learnsoft.org provides several options for contacting support, including an online form and email. The platform also has a dedicated support team available to assist with any questions or concerns.